Support — POS Cart Attributes & free Shopify help from K2 Digital
Support
Section titled “Support”POS Cart Attributes captures cart-level and line-item attributes on Shopify Point of Sale. Need help with setup, POS tiles, or a wider Shopify question? K2 Digital is here.
Contact us
Section titled “Contact us”| tech@k2.digital | |
| Company | K2 Digital — design & development agency (web, apps, ecommerce on Shopify and other platforms) |
| Reply time | Business days (Hong Kong time) |
Free Shopify support — we’re here for you
Section titled “Free Shopify support — we’re here for you”We offer free, thoughtful professional support for any Shopify question — not only POS Cart Attributes. We usually start with about 30 minutes of focused help so you get clear answers; if your issue needs more time, we stay with you until things make sense (advisory help stays free).
Examples we can help with:
- POS Cart Attributes — Shop metafields, smart-grid tile, line-item attributes, key lists
- Shopify POS — enabling apps, smart grid layout, receipt templates
- Shopify Admin — custom data, metafields, order attributes
- Themes & apps — choosing or troubleshooting third-party apps
- Go-live planning — POS rollout, staff training, attribute workflows
- Billing & subscriptions — plan selection, re-subscribe after cancellation, POS subscription warnings
Email tech@k2.digital with a short description of your store and question. We will suggest a time for a call or written follow-up.
This is genuine advice from our team — not a sales pitch. For larger custom development or retainers, we can quote separately after we understand your needs.
Before you email (POS Cart Attributes setup)
Section titled “Before you email (POS Cart Attributes setup)”Most POS Cart Attributes steps are in these guides:
- Setup — install, Shop metafields, smart-grid tile
- Staff guide — cart and line-item attributes at checkout
- Tutorials — screenshots and setup video
- Troubleshooting — fix empty key lists, load errors, and subscription inactive warnings
Include in your message
Section titled “Include in your message”- Your
.myshopify.comstore domain - POS app version (if known)
- Whether the question is about POS Cart Attributes or general Shopify
- What you expected vs what happened
- Screenshots or a short screen recording if possible
About K2 Digital
Section titled “About K2 Digital”K2 Digital is a design and development agency. We build websites, mobile apps, and ecommerce — on Shopify and other platforms — for merchants and brands. POS Cart Attributes is one of our Shopify apps for capturing attributes at the Point of Sale.
We also publish apps on the Shopify App Store partner page, including POS Cart Attributes (繁體中文), HK Pickup (SF Express pickup for Hong Kong), and Restrict Multi Discount Codes. For custom web, app, or ecommerce projects beyond POS Cart Attributes, see k2.digital.
Where do I install POS Cart Attributes?
From the Shopify App Store listing (繁體中文). After install, follow the Setup guide.
Can I ask about Shopify even if my question is not about POS Cart Attributes?
Yes. Email tech@k2.digital on business days (HKT). We typically begin with about 30 minutes of focused help and take longer when you need it — advisory support stays free.
How do I get help with cart or line-item attributes on POS?
Start with Setup and Troubleshooting. If you are still stuck, email us with your store domain and a description of what you see on the register.
POS shows “Subscription inactive” — what should staff and admin do?
When the app subscription is not active, POS staff see a warning on the Cart Attribute tile or inside the modal (see screenshot):
Subscription inactive. Ask your store admin to open the POS Cart Attributes app in Shopify Admin to refresh billing, then try again.
Staff: notify your store admin. Existing attributes stay visible, but adding or editing attributes is disabled until billing is restored.
Admin: open POS Cart Attributes from Shopify Admin → Apps and complete plan selection or re-subscribe. After that, staff can close and reopen the POS modal.
See Troubleshooting → Subscription inactive warning for the full steps.
Why was I redirected to a plan / pricing page when opening the app?
POS Cart Attributes uses Shopify App Pricing. After install, or if a subscription lapses, Shopify sends the store admin to choose or renew a plan before using the app. Complete the plan step in Admin, then continue with the Setup guide.
Where is K2 Digital based?
We work with clients anywhere.